Cancellation and refund policy

Requesting a cancellation

Send a cancellation request to officialhimalayaholidaytours@gmail.com or +91 70180 81001 and include the lead traveller’s name, booking reference and departure date. The date we receive the written request determines the applicable slab. Please do not rely on an unconfirmed phone conversation as cancellation notice.

Cancellation charges

The following proposed charges apply to the total confirmed tour price unless your written quotation specifies stricter non-refundable supplier terms:

Where supplier charges exceed the stated slab, we will explain them with the booking terms. Flights, trains, permits, activities and special hotel rates may have their own cancellation rules, shared before payment where applicable.

Changes and unused services

Changing travel dates, travellers, hotels or destinations depends on availability and may change the price. No refund is generally available for a traveller’s voluntary late arrival, early departure or unused booked service, unless a supplier provides a recoverable refund or applicable law requires otherwise.

Weather, roads and restrictions

Mountain roads, snow, heavy rain, government instructions and operator safety decisions can affect the itinerary. We will try to offer a feasible alternative or reschedule where possible. Any refund or credit will depend on amounts recoverable from suppliers and the written booking terms; we will not promise an automatic refund for an activity that cannot safely run.

Cancellation by us

If we cancel a confirmed trip before departure for reasons within our control, we will offer an alternative or refund the amounts received for services we cannot provide, subject to any non-refundable third-party bookings that were clearly disclosed and applicable law. We will explain the calculation in writing.

Refund processing

Where a refund is due, we will confirm the amount and payment method in writing after checking supplier recoveries. Banking and supplier processing times may vary. Please contact us if a confirmed refund has not arrived within the timeframe stated in our written response.